At Kachy Dhagy Resham, your satisfaction is our priority. We understand that sometimes a garment might not be exactly what you envisioned. That's why we offer a straightforward refund policy to ensure a hassle-free shopping experience.

You may return any clothing item for a refund within 3 days of receiving your order at your address.

 

Eligibility for Refund:

 

• Items must be in their original, unused, and unworn condition.

• All original tags must be attached.

• The item must be free of any odors, stains, or damage.

 

How to Initiate a Refund:

 

1. Contact Us: Please call us at +92 318 6457800

   
   

    within the 3-day window to initiate your return. Have your order number ready when you call.

2. Return Authorization: Once your return request is approved, you'll receive instructions on how to send back your item.

3. Ship Your Item: Securely package the item and ship it to the address provided in the return authorization. Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we can't be responsible for lost return shipments.

 

Refund Processing:

 

• Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days. Please note that it may take some time for your bank or credit card company to post the refund.

 

Non-Refundable Items:

 

• Currently, there are no non-refundable items under this policy.

If you have any questions about our refund policy, please don't hesitate to contact us!